Kempinski Hotel Cancun | Resort in Cancún

| 9.1 (385 Reviews) |  8 Bathrooms  50 Guests
Zona Hotelera Resort | Kempinski Hotel Cancun

Resort in Zona Hotelera, Cancún

This Kempinski Hotel Cancun features 2 outdoor swimming pools, a spa and a private beach. It offers modern rooms equipped with an iPod docking station, CD player and cable TV. The center of Cancun is 11 mi away. Kempinski spa and Salon offers a wide range of massage therapies, body treatments and facials. There is also a gym and tennis court. Cabanas are available on the hotel’s private beach. The Kempinski Hotel Cancun elegant rooms feature a mini bar and work desk. All rooms have a balcony with ocean views. The private bathroom includes a bathrobe, slippers and hairdryer. Dining options range from traditional Asian specialties at The Sushi Bar to Mediterranean cuisine at Fantino. Indoor or outdoor dining is available and cocktails are served at the Lobby Lounge. Just 20-minutes from Cancun International Airport, the Kempinski Hotel Cancun can arrange airport and area attraction transportation. Aquaworld, offering boat trips, is 1.2 mi away.

Kempinski Hotel Cancun is located in Cancún.

This 363 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Transportation/Shuttle, Security/Safety, Wellness Facilities, and several others. This is a 5 star rated property and has over 385 reviews with the average score of 9.1 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 363 Bedrooms Resort if you want to learn more about this Hotala.uk place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Kempinski Hotel Cancun in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Kempinski Hotel Cancun”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

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Retorno del Rey, 36, Cancún, 77500, Mexico

Amenities

Air Conditioner
Parking
Other
Pool
Designated Smoking Area
View
Wheelchair Accessible
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Breakfast in the room
  • Coffee house on site
  • Special diet meals (on request)
  • Bar
  • Kids' meals
  • Snack bar
  • Kid-friendly buffet
  • Wine/Champagne
Parking
  • Parking on site
  • Accessible parking
  • Parking
  • Private Parking
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
Activities
  • Kids' club
  • Couples' massage
  • Tennis equipment
  • Temporary art galleries
  • Tour or class about local culture
  • Solarium
  • Spa facilities
  • Personal trainer
  • Locker rooms
  • Hot tub/Jacuzzi
  • Full-body massage
  • Fitness
  • Beach
  • Spa lounge/Relaxation area
  • Private beach area
  • Playground
  • Head massage
  • Yoga classes
  • Golf course (within 2 miles)
  • Neck massage
  • Spa/Wellness packages
  • Back massage
  • Beachfront
  • Tennis court
  • Cooking class
  • Fitness classes
  • Spa
  • Fitness center
  • Massage
  • Steam room
  • Hand massage
  • Live music/Performance
  • Foot massage
  • Sauna
General
  • Convenience store on site
  • Safe
  • Air conditioning
  • Non-smoking rooms
  • Family rooms
  • Smoke-free property
  • Designated smoking area
  • Heating
  • Facilities for disabled guests
  • Elevator
Guest Services
  • Private check-in/out
  • Valet parking
  • Shuttle service (additional charge)
  • Daily housekeeping
  • Fax/Photocopying
  • Express check-in/out
  • Car rental
  • Hair/Beauty salon
  • Ironing service
  • Currency exchange
  • Meeting/Banquet facilities
  • Baggage storage
  • Tour desk
  • Airport shuttle
  • Dry cleaning
  • Babysitting/Child services
  • Room service
  • ATM on site
  • Concierge
  • Suit press
  • 24-hour front desk
  • Shuttle service
  • Lockers
  • Laundry
  • Airport shuttle (additional charge)
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Outdoor pool
  • Terrace
  • Garden
  • Sun deck
Security/Safety
  • 24-hour security
  • Security alarm
  • CCTV outside property
  • Smoke alarms
  • Fire extinguishers
  • CCTV in common areas
  • Key card access
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Access to healthcare professionals
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Cashless payment available
Spa
  • Shallow end
  • Beach chairs/Loungers
  • Heated pool
  • Swimming pool
  • Beach umbrellas
  • Pool with view
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed
Resort fee includes the following: mexican welcome drink, premium high-speed wifi in guest rooms and public areas, use of tennis courts and rackets (1 hr)guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.4
Location:
9.41
Staff:
9.38
Facilities:
9.2
Comfort:
9.59
Cleanliness:
9.52
Mélanie
Sep 17, 2025 07:00:00 AM
Review Score:   6
Switzerland
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
The Presidential Suite
Room Type: Suite
Room Size: 229 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Deluxe Seafront King Room
Room Type: Triple
Room Size: 41 m2
1 King bed(s) Bed
Deluxe Seafront King Room

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub, Slippers

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Deluxe Seafront Double Room
Room Type: Double
Room Size: 41 m2
2 Full bed(s) Bed
Deluxe Seafront Double Room

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Deluxe Seaside King Room
Room Type: Triple
Room Size: 41 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub, Slippers

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Deluxe Seaside Double Room
Room Type: Double
Room Size: 41 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Club Seaside King Room
Room Type: Triple
Room Size: 41 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub, Slippers

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Club Seaside Double
Room Type: Double
Room Size: 41 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Club Seafront Suite
Room Type: Suite
Room Size: 82 m2
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub, Slippers

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Club Seaside Suite
Room Type: Suite
Room Size: 82 m2
1 King bed(s) Bed
Club Seaside Suite

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
The Saasil Suite
Room Type: Suite
Room Size: 177 m2
2 Twin bed(s) Bed
2 Full bed(s) Bed
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub, Slippers

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Seaside Suite
Room Type: Suite
Room Size: 82 m2
1 King bed(s) Bed
Seaside Suite

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Seafront Suite
Room Type: Suite
Room Size: 82 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub, Slippers

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Panoramic Suite
Room Type: Suite
Room Size: 82 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Club Seafront King Room
Room Type: Triple
Room Size: 41 m2
1 King bed(s) Bed
Club Seafront King Room

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub, Slippers

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View
Club Seafront Double Room
Room Type: Double
Room Size: 41 m2
2 Full bed(s) Bed
Club Seafront Double Room

Food & Drink

Tea/Coffee maker

Bathroom

Bathtub

General

Safe, Air conditioning

Media & Technology

Telephone

Outdoors

Balcony

Living Area

Desk

Internet

Wireless internet

View

View

FAQ's

Is this Kempinski Hotel Cancun pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Kempinski Hotel Cancun?

Check-in time for Kempinski Hotel Cancun starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Kempinski Hotel Cancun have a swimming pool?

Yes, this Kempinski Hotel Cancun has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kempinski Hotel Cancun?

Best-rates for the Kempinski Hotel Cancun starts from $310 per night with includes Parking, Oceanfront, Laundry, Wheelchair Accessible, Ocean View, Bedding/Linens, Fireplace/Heating, Bar, Air Conditioner, Sports/Activities, Child Friendly, Hot Tub, View, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Wellness Facilities, Restaurant, Pool, Accessibility, Business Services, Spa, Breakfast, Private Beach, Internet, Other, Guest Services, Entertainment, Designated Smoking Area with all other facilities. Hotala.uk matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Kempinski Hotel Cancun a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kempinski Hotel Cancun wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kempinski Hotel Cancun is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kempinski Hotel Cancun?

Based on the information reported by the owner or manager, the Kempinski Hotel Cancun indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kempinski Hotel Cancun?

Based on the information reported by the owner or manager, details for the cancellation policy for the Kempinski Hotel Cancun are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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